VACANCY: Customer Services Advisor

VACANCY: Customer Services Advisor

Company Pension, Free Parking, Sociable Working Hours, Performance Bonus, Staff Discounts, Company Workwear.

Walker Humphrey are looking for an Enthusiastic Person to work for our well-established family owned and managed distribution company based near Sherburn in Elmet, Leeds. You will be working as part of a small team in a modern Business Environment, where high quality standards are implemented throughout the business. This is a permanent vacancy within a growing company.

As a Customer Service Advisor, you will be mainly responsible for contacting customers using a sage 200 database to generate sales orders and upsell products, you will also be responsible for resolving customer queries, processing administration and supporting our business development managers who are out on the road. You must possess excellent telephone communication skills and have a friendly outgoing approach. Other main duties include:
• Responsible for a portfolio of Clients ensuring they are contacted in a timely manner.
• Handling Customer Complaints and reporting on CRM.
• Generating credits which involves working closely with Transport & Stock Controller.
• Producing sales quotations to support the BDM.

Ideal Competencies:
• Experience within a customer service department and can upsell.
• High level of accuracy and attention to detail.
• Excellent administration skills.
• Outstanding organisation skills.
• Computer literate (Word, Excel and Outlook)

Please email applications to julie@walkerhumphreyltd.co.uk

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